Refund policy
Return, Refund & Exchange Policy
We want you to be satisfied with your purchase. Please read our return, refund, and exchange policy below.
Damaged or Defective Products
If you receive a product that is broken, damaged, defective, or incorrect due to an issue from our side, we will provide a free replacement.
No additional delivery or pickup charges will apply for an approved replacement.
Perfumes
Perfumes cannot be returned, refunded, or exchanged once they have been opened or used.
Unopened and unused perfumes may be eligible for return or exchange within 7 days of delivery.
Returns Without a Product Issue
If there is no fault, damage, or issue with the product from our side, but you still wish to return it, the following charges will apply:
- If you paid AED 15 delivery charges when placing your order, the original AED 15 delivery charge is non-refundable, and an additional AED 15 return pickup charge will be deducted.
- Total deduction: AED 30
- If your order was delivered with Free Delivery, only the AED 15 return pickup charge will be deducted.
- Total deduction: AED 15
The remaining eligible amount will be refunded to you.
Exchanges
Products may be exchanged within 7 days of delivery.
The product must be unused and in its original condition. Used products cannot be exchanged or refunded.
Used Products
Products that have been used, damaged after delivery, altered, or are not in their original condition will not be eligible for return, refund, or exchange.
Refund Processing Time
Once the returned product has been received and approved, the refund will be processed within 10–14 days.
The final processing time may also depend on your bank or payment method.
Important
Please contact our customer support team before returning or exchanging any product so we can arrange the return or pickup process for you.
